Our experience shows that in approximately 80% of our audits we identify errors and/or overcharges. They are insidious in nature in that even if the amount is small, it will likely continue for years to come. Many or most errors and overcharges are either refundable or are subject to a 36-48 month statute of limitations. Errors found beyond the statute of limitation can not be recovered; therefore, every month that passes is another month of potential refunds lost.

We are paid on a contingency basis, which means that if we find nothing, we are paid nothing. We know that this will occur in about 20% of our audits. This is a financial risk which we assume, as our auditors must be paid for their work, regardless of whether or not we have earned a fee. We have designed our compensation and fee structure so that, on the average, it is fair to our clients and fair to us.

Frankly, we have no way of knowing. Typically the results are anywhere from 0% to 5%, 10% or more. Keep in mind that about 20% of the time we verify that your billings are correct and cost efficient. This is the best news we can bring to you. Our mission is to verify the accuracy of utility and telecom invoices as we serve the same function as your outside financial firm who verifies the accuracy of your financial statements.

Utility and telecom charges are coded into several different languages specific to the Industry; therefore, it is virtually impossible to review the bills for accuracy unless the auditor is trained in the field. Only trained utility specialists who understand how to decode and translate the utility billing language will be able to effectively audit the bills for accuracy and communicate with the utility provider to correct the errors.