Who is eligible for a utility refund audit?

Utility Refunds Available In EVERY State!

All commercial businesses that have been in business for more than 1-year are eligible for a utility bill refund audit. Firms of all sizes ranging from small businesses such as restaurants to large manufacturing plants, franchises, hospitals, and stadiums. 

What happens if a discrepancy is on my utility bill?

Most States have a 36-month statute of limitations on reporting and refunding erroneous charges on your utility bills!  After that, your money is lost forever! Don’t leave money on the table, let us help you claim what is rightfully yours.

If errors are found not in my favor, will they be reported?

No.  We will not report any errors found that have the potential to increase your utility expenses.  We will notify the client of these errors, however, we strictly audit to benefit the client.

What is our involvement?

You will provide a copy of your invoices and a letter of agency which authorizes us to correspond with your service providers and to access your customer service records. We will use these documents to verify the accuracy of the invoices. Our audit work is done off site, in our offices and does not involve your people. We will ask for a point of contact within your organization which is qualified to answer any questions which may arise during the audit process.

Are we obligated to make recommended changes or corrections? 

There is no risk or obligation on your behalf. The utility companies put the responsibility on you to assure your billing is accurate. Our team works to uncover any billing error or discrepancy in your favor and will present the results in a clear, easy to read report. Then the decision is up to you on how you want to proceed. 

If we decide to proceed, what are the next steps? 

Our team will draw up all necessary implementation documents for your review and signature. We will then file with the utility, service provider or state and continue to advocate on your behalf that the corrections are put in place and refunds are issued.

Is every utility consumer eligible for choice?

No. Members of co-ops, customers participating in energy assistance programs such as Percentage of Income Payment Plan (PIPP) or customers of municipal power systems are not eligible for the choice program.

If I switch suppliers, who do I call during a power outage?

Although the choice program gives customers the freedom to choose their electric or natural gas supplier, your local distribution company does not change. In the event of a power outage or gas related issue call your local distribution company.

What happens if I want to end my contract early?

It’s important to know what your supplier’s early termination policy is before signing up. If you do choose to end your contract early, there may be a termination fee. Make sure you read and understand your contract before signing up with an energy supplier.

Do I have to choose a new supplier?

Energy choice is an opportunity — not a mandate. If you do not choose a new supplier, you will still receive the same reliable electric and natural gas service.

Is there a certain date I have to choose a supplier by?

There is no deadline to choose a supplier, and if customers don’t make a choice they will still receive the same reliable service through their local distribution company. While there is no deadline to switch, information is regularly updated by companies with new offers, so the offers available today may not be offered in the future.

If I sign up with a new supplier, will I be treated differently by my local distribution company?

Absolutely not. If your power goes out or you need assistance from your local distribution company, you will still receive the same reliable service. In addition, even though you are selecting a new supplier for your energy, you are still making the same investment in your community’s transmission and distribution infrastructure.

Does my company have to switch from our current bank or credit card processor?

No, BSE respects and values the relationship you have with your current bank or credit card processor. We will deliver savings while maintaining this existing relationship.

Why do utility merchants work with BSE?

In many industries, the majority of payments are made with a Visa or MasterCard. As such, the card brands give a discount to specialized industries. BSE can determine if your company is receiving the incentives you are entitled to.

What is an Emission-Free Energy Certificate?

An Emission-Free Energy Certificate (EFEC) represents a specific amount of emission-free power produced by a generator. Regardless of your energy contract, your business can be carbon free through EFECs.

How does Brilliant Source Energy provide EFECs?

Through our license with the PUCO, we are able to sell carbon free power (EFECs) separately from your actual energy supply to offset your usage and achieve your carbon reduction targets. Typically, 1 EFEC will offset 1 MWh of power and 1 EFEC will offset 3 MCF of natural gas use.

Can EFECs offset natural gas usage?

Yes, EFECs can be purchased to equal the energy quantity of natural gas consumed.

Is a power supply contract required to get carbon free power?

Partnering with Brilliant Source Energy is easy! Even if you have an existing supply agreement, we can provide you with EFECs to offset your hourly usage on top of an existing agreement.

24/7 Carbon Free Power

Yes, we support 4 nuclear units producing power 24 hours a day 7 days a week. When a plant is offline for refueling, the other 3 plants are running. This redundant generation footprint ensures that Carbon Free power is on the grid 24/7.

Does my business have to be in service areas to purchase EFECs?

EFECs can offset both power and gas anywhere in the continental US, regardless of whether or not the market is deregulated.

Do EFECs promote emission-free generation?

Nuclear generation is one of the primary sources of clean energy in the US, and EFECs help to provide revenue to keep nuclear plants operating by compensating them for the carbon free power they create.

How do EFEC’s compare to REC’s?